Process audit

Definition of the term (“What is a process audit?”)

A pro­cess au­dit is a sys­te­ma­tic ap­proach to re­vie­w­ing and eva­lua­ting busi­ness pro­ces­ses in an or­ga­niza­ti­on. The aim is to en­su­re that the­se pro­ces­ses are car­ri­ed out in ac­cordance with the de­fi­ned stan­dards and gui­de­lines. The main ob­jec­ti­ve of a pro­cess au­dit is to iden­ti­fy ir­re­gu­la­ri­ties or de­fi­ci­en­ci­es in busi­ness pro­ces­ses and pro­po­se me­a­su­res for improvement.

Why is a process audit important?

  • Qua­li­ty assu­rance: A pro­cess au­dit is an es­sen­ti­al part of qua­li­ty ma­nage­ment. It helps to en­su­re that a company’s pro­ducts or ser­vices meet the hig­hest qua­li­ty stan­dards. This is cri­ti­cal to gua­ran­tee cus­to­mer sa­tis­fac­tion and main­tain cus­to­mer trust in the brand. 
  • Ef­fi­ci­en­cy im­pro­ve­ment: By re­gu­lar­ly re­vie­w­ing and eva­lua­ting busi­ness pro­ces­ses, com­pa­nies can iden­ti­fy in­ef­fi­ci­en­ci­es and shorta­ges. This en­ables them to op­ti­mi­ze their pro­ces­ses and in­crease productivity. 
  • Risk re­duc­tion: Pro­cess au­dits help com­pa­nies to iden­ti­fy risks and de­ve­lop me­a­su­res to mi­ni­mi­ze them. This is espe­ci­al­ly im­portant in in­dus­tries whe­re se­cu­ri­ty and com­pli­ance are of ut­most significance.

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Our di­gi­tiza­ti­on so­lu­ti­ons pri­ma­ri­ly ad­dress do­cu­ment-ba­sed pro­ces­ses in ma­nu­fac­tu­ring, pro­duc­tion and qua­li­ty ma­nage­ment. The ba­sis of the dls | eQMS is a ho­li­stic ECM/DMS sys­tem. The ECM/DMS sys­tem can be con­nec­ted to your exis­ting ERP sys­tem (e.g. SAP) and, thus, map al­most all do­cu­ment-ba­sed pro­ces­ses in the company.

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Steps in performing a process audit

  1. Plan­ning: De­fi­ne the ob­jec­ti­ves of the au­dit and crea­te an au­dit plan. De­fi­ne the pro­ces­ses to be re­view­ed and iden­ti­fy the re­le­vant stakeholders. 
  2. Im­ple­men­ta­ti­on: Per­form the au­dit ac­cor­ding to the au­dit plan. Coll­ect data, con­duct in­ter­views, and re­view do­cu­ments and records. 
  3. Eva­lua­ti­on: Ana­ly­ze the coll­ec­ted data and eva­lua­te the pro­ces­ses for ef­fi­ci­en­cy and com­pli­ance with standards. 
  4. Re­port­ing: Crea­te an au­dit re­port that sum­ma­ri­zes fin­dings, de­fi­ci­en­ci­es, and recommendations. 
  5. Me­a­su­re plan: De­ve­lop a me­a­su­re plan tog­e­ther with the re­le­vant teams to re­sol­ve the iden­ti­fied de­fi­ci­en­ci­es and con­ti­nuous­ly im­pro­ve the processes.

The advantages of process audits

  • Qua­li­ty im­pro­ve­ment: By iden­ti­fy­ing de­fi­ci­en­ci­es, com­pa­nies can im­pro­ve their pro­ces­ses and in­crease the qua­li­ty of their pro­ducts or services. 
  • Cost sa­vings: Op­ti­mi­zing pro­ces­ses of­ten leads to cost sa­vings as re­sour­ces are used more efficiently. 
  • Cus­to­mer Sa­tis­fac­tion: High-qua­li­ty pro­ducts and ser­vices lead to sa­tis­fied cus­to­mers who re­turn and ge­ne­ra­te po­si­ti­ve word of mouth.


Pro­cess au­dits are an in­dis­pensable tool for com­pa­nies to en­su­re qua­li­ty assu­rance, ef­fi­ci­en­cy, and risk ma­nage­ment. By re­gu­lar­ly re­vie­w­ing and im­pro­ving their pro­ces­ses, com­pa­nies can re­main com­pe­ti­ti­ve and streng­then cus­to­mer loyalty.

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Frequently Asked Questions (FAQs)

What is the dif­fe­rence bet­ween a pro­cess au­dit and a qua­li­ty au­dit?
A pro­cess au­dit fo­cu­ses on re­vie­w­ing and im­pro­ving busi­ness pro­ces­ses, while a qua­li­ty au­dit eva­lua­tes an organization’s over­all qua­li­ty assurance.

How of­ten should pro­cess au­dits be per­for­med?
The fre­quen­cy of pro­cess au­dits can vary de­pen­ding on the in­dus­try and com­pa­ny re­qui­re­ments. As a rule, ho­we­ver, they are car­ri­ed out an­nu­al­ly or semi-annually.

What role does di­gi­tiza­ti­on play in pro­cess au­dits?
Di­gi­tiza­ti­on has made pro­cess au­dits more ef­fi­ci­ent by ma­king it ea­sier to coll­ect and ana­ly­ze data. It also en­ables real-time mo­ni­to­ring of processes.

Can a pro­cess au­dit lead to cer­ti­fi­ca­ti­on ac­cor­ding to qua­li­ty stan­dards such as ISO 9001?
Yes, a suc­cessful pro­cess au­dit can help to ob­tain or main­tain cer­ti­fi­ca­ti­on ac­cor­ding to qua­li­ty standards.

What are the dif­fe­ren­ces in a pro­cess au­dit?
Pro­cess au­dits are con­duc­ted ac­cor­ding to a pre­de­fi­ned au­dit plan. They can eit­her be per­for­med with re­fe­rence to the sys­tem or the pro­ject. Sys­tem-ori­en­ted pro­cess au­dits only au­dit di­rect­ly af­fec­ted pro­ces­ses and not the en­ti­re pro­duc­tion pro­cess. In the pro­ject-ori­en­ted pro­cess au­dit, on the other hand, the au­dit ta­kes place at fi­xed in­ter­vals wi­thin a de­ve­lo­p­ment and plan­ning pro­cess in or­der to be able to de­tect de­fi­ci­ts im­me­dia­te­ly.  

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