CAPA (Corrective and Preventive Action)
Definition of the term ("What is CAPA?") CAPA (Corrective and Preventive Action) is a process within the quality management system (QMS) and a component of GMP-compliant work. In this case, errors or…
Complaint management
Definition of the term („What is a complaint?“) A complaint management includes all measures taken by a company to process customer complaints about the company’s performance. The emphasis lies on…
Corrective action
Definition of the term ("What is a corrective action?") In ISO 9000, a corrective action is described as "action taken to eliminate the cause of a detected error or other…