CAPA (Corrective and Preventive Action)
Definition of the term (“What is CAPA?”) A CAPA (Corrective and Preventive Action) is a measure within the quality management system (QMS) and is part of GMP compliant operations. This…
Complaints management
Definition of the term ("What is a complaint?") Complaint management includes all measures taken by a company to process customer complaints regarding the company's performance. The focus here is on…
Corrective action
Definition of the term ("What is a corrective action?") In ISO 9000, a corrective action is described as "action taken to eliminate the cause of a detected error or other…