Quality management handbook

Definition of the term („What is a quality management handbook?“) 

The qua­li­ty ma­nage­ment ma­nu­al ser­ves as an in­ter­nal com­pi­la­ti­on and re­cord of the qua­li­ty ma­nage­ment sys­tem of a com­pa­ny. It de­scri­bes the ma­nage­ment po­li­cy on qua­li­ty im­ple­men­ted in the com­pa­ny as well as the re­sul­ting me­a­su­res. Mo­reo­ver, it ope­ra­tes as an ent­ry point for em­ployees and au­di­tors to get a quick over­view of the QM system.

What is a QM handbook used for?

The ge­ne­ral idea of a QM hand­book is to brief­ly sum­ma­ri­ze the ma­nage­ment sys­tem at a cen­tral lo­ca­ti­on in the com­pa­ny. Thus, it should be pro­vi­ded to the en­ti­re staff tog­e­ther with all fur­ther ap­pli­ca­ble do­cu­ments and work in­s­truc­tions. Mo­reo­ver, it is re­qui­red for the on­boar­ding of af­fec­ted em­ployees and au­di­tors al­lo­wing to quick­ly and con­cis­e­ly pro­vi­de in­for­ma­ti­on on and con­tents of the QM system.

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Definition of the term („What is a quality management handbook?“) 

The qua­li­ty ma­nage­ment ma­nu­al ser­ves as an in­ter­nal com­pi­la­ti­on and re­cord of the qua­li­ty ma­nage­ment sys­tem of a com­pa­ny. It de­scri­bes the ma­nage­ment po­li­cy on qua­li­ty im­ple­men­ted in the com­pa­ny as well as the re­sul­ting me­a­su­res. Mo­reo­ver, it ope­ra­tes as an ent­ry point for em­ployees and au­di­tors to get a quick over­view of the QM system.

What is a QM handbook used for?

The ge­ne­ral idea of a QM hand­book is to brief­ly sum­ma­ri­ze the ma­nage­ment sys­tem at a cen­tral lo­ca­ti­on in the com­pa­ny. Thus, it should be pro­vi­ded to the en­ti­re staff tog­e­ther with all fur­ther ap­pli­ca­ble do­cu­ments and work in­s­truc­tions. Mo­reo­ver, it is re­qui­red for the on­boar­ding of af­fec­ted em­ployees and au­di­tors al­lo­wing to quick­ly and con­cis­e­ly pro­vi­de in­for­ma­ti­on on and con­tents of the QM system.

Is a QM handbook mandatory?

While the QM hand­book was still in­dis­pensable on EN ISO 9001, it is no lon­ger ur­gen­tly re­qui­red sin­ce the re­vi­si­on ISO 9001:2015. Pre­vious­ly, it was the main in­stru­ment al­lo­wing com­pa­nies to il­lus­tra­te the struc­tures and pro­ce­du­res wi­thin the com­pa­ny. Now, com­pa­nies de­ci­de them­sel­ves, which pro­ce­du­res and pro­ces­ses are in­tern­al­ly do­cu­men­ted and how they struc­tu­re and de­scri­be procedures.

The new ISO 9001:2015 thus al­lows for a more mo­dern (main­ly IT-ba­sed) dy­na­mic and fle­xi­ble re­cor­ding of the QM sys­tem. Ho­we­ver, the exis­ting QM hand­book can be ad­jus­ted to the re­qui­re­ments of the ISO 9001:2015 and still ser­ve as mo­ti­va­ti­on and information.

What does a QM handbook have to include? 

Apart from the in­for­ma­ti­on on the qua­li­ty po­li­cy and the qua­li­ty goals, a QM hand­book con­tans an over­view of:

  • Struc­tu­re of the com­pa­ny organization
  • Ro­les as­si­gned wi­thin the QM system
  • Do­cu­ments as­si­gned in the QM system
  • pro­cess instructions
  • Work, safe­ty and test instructions
  • Qua­li­ty records

Benefits of a QM handbook

  • It ser­ves for the ex­ter­nal pre­sen­ta­ti­on of the own QM sys­tem in the sen­se of the cer­ti­fi­ca­ti­on as well as the sa­les promotion.
  • It is used for con­ti­nuous qua­li­ty im­pro­ve­ment, which is con­ti­nuous­ly de­ve­lo­ped th­rough an ex­pli­cit ana­ly­sis and de­scrip­ti­on of all qua­li­ty-re­le­vant processes
  • It func­tions as pro­of of the ef­fec­ti­ve­ness of me­a­su­res by me­ans of target/actual comparison
  • It mo­ti­va­tes em­ployees, as they are ac­tively in­vol­ved in the crea­ti­on of a QM sys­tem and are thus mo­ti­va­ted to think and act in a qua­li­ty-con­scious manner.

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