Definition of the term („What is a Quality Management Representative?“) 

A qua­li­ty ma­nage­ment re­pre­sen­ta­ti­ve (QMR) ser­ves as a qua­li­ty ma­nage­ment con­sul­tant in a com­pa­ny. As the key per­son, he was ex­pli­cit­ly re­qui­red ac­cor­ding to ISO 9001 un­til the re­vi­si­on ISO 9001:2015. Sin­ce the en­act­ment of the la­test re­vi­si­on, ho­we­ver, a QMR is no lon­ger ex­pli­cit­ly re­qui­red. Sin­ce ISO 9001:2015, the role of the qua­li­ty ma­nage­ment re­pre­sen­ta­ti­ve is no lon­ger re­gard­ed as a stan­dard re­qui­re­ment so that the ma­nage­ment le­vel no lon­ger de­le­ga­tes its re­spon­si­bi­li­ty as the pro­mo­ter of qua­li­ty ma­nage­ment and the as­so­cia­ted hig­her re­qui­re­ments to the QMR. Ho­we­ver, the tasks of the QMR re­main and will still have to be per­for­med in the future.

Which tasks does a quality management representative have?

The QMR or the per­sons de­di­ca­ted sin­ce the re­vi­si­on of ISO 9001:2015 are re­spon­si­ble for im­ple­men­ting the re­qui­re­ments spe­ci­fied in ISO 9001 with re­fe­rence to the qua­li­ty ma­nage­ment sys­tem. Mo­reo­ver, their tasks in­clude en­su­ring the pro­cess im­ple­men­ta­ti­on, the rea­liza­ti­on and main­ten­an­ce of the qua­li­ty ma­nage­ment sys­tem ac­cor­ding to ISO 9001.

Ad­di­tio­nal tasks are:

• Ob­li­ga­ti­on to co­ope­ra­te in the plan­ning and im­ple­men­ta­ti­on of com­pa­ny-spe­ci­fic qua­li­ty po­li­ci­es and targets
• Com­mu­ni­ca­ti­on of qua­li­ty prin­ci­ples to im­pro­ve qua­li­ty awa­re­ness in the company
• Con­ti­nuous checks and eva­lua­ti­on of the fur­ther de­ve­lo­p­ment of the qua­li­ty ma­nage­ment system
• Coor­di­na­ti­on, sup­port and trai­ning of ma­nage­ment staff and the ope­ra­ti­ve em­ployees with re­gard to qua­li­ty management
• Coor­di­na­ti­on of the de­ve­lo­p­ment, up­date and fur­ther de­ve­lo­p­ment of stan­dard QM do­cu­ments: work in­s­truc­tions, pro­cess in­s­truc­tions and other ope­ra­ti­ve documents