Complaints management
Definition of the term ("What is a complaint?") Complaint management includes all measures taken by a company to process customer complaints regarding the company's performance. The focus here is on…
Definition of the term ("What is a complaint?") Complaint management includes all measures taken by a company to process customer complaints regarding the company's performance. The focus here is on…
Definition of the term ("What is a corrective action?") In ISO 9000, a corrective action is described as "action taken to eliminate the cause of a detected error or other…
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